Shipping Policy

Last updated: September 9, 2026

This policy explains how ordinary product orders move from confirmation through carrier delivery.

Processing and delivery

Most orders are prepared in approximately 1–2 business days before carrier handoff. Once dispatched, the estimated delivery or transit window is 3–5 business days. These timeframes are estimates rather than guarantees.

Rates and customer details

Available destinations, delivery services, and any free-shipping eligibility are determined by the choices and terms shown at checkout. Customers must enter an accurate shipping address, email address, and telephone number so fulfillment and delivery notices can be completed correctly.

Tracking and exceptions

Tracking updates are provided when the carrier makes them available. Weather, carrier congestion, holidays, address corrections, security reviews, and other events outside our control may delay delivery. Certain products or destinations can be restricted by law or by carrier rules.

Delayed, lost, delivered, or damaged parcels

For a delayed or lost shipment, a parcel marked delivered but not received, or goods damaged in transit, contact us with the order number, checkout email, tracking number, and a clear description. Damage reviews may also require photographs or video of the item and its packaging.