Refund Policy

Last updated: September 9, 2026

We accept returns of defective and non-defective merchandise, and we accept exchanges when suitable replacement inventory is available. A request must be made within 30 days after delivery.

Condition and eligible reasons

Only new, unused goods in their original condition qualify. Original packaging, tags, and all included accessories must remain with the item. Non-defective reasons include a change of mind, personal preference, or choosing the wrong product. Damaged, defective, incorrect, incomplete, or materially misdescribed goods may also be submitted for review.

How to request a return or exchange

Returns are handled by mail. Send the order number, checkout email, and an explanation of the request. For damage, defects, an incorrect shipment, or missing contents, include clear photos or video of the product and packaging. Do not mail merchandise back without authorization.

Label, fees, and exchanges

A prepaid return label is included in the package and is free to use. We do not charge a restocking fee. Exchanges remain subject to the stock available when the request is approved.

Refund timing

Approved refunds are sent to the original payment method and processed within 10 days after approval. A card issuer or financial institution may need additional time to post the credit.